Excellence in service

Your personal contact with us does not end with the commissioning of your test equipment. We also care about the operation of your solution.
We want to ensure optimal up-time based on preventive maintenance and efficient problem solving. You will achieve higher efficiency, high test reliability and a long life-time on your equipment.

We believe service is the key to a fruitful and long lasting cooperation.

Installation & training

Specialized SCITEQ technicians perform onsite installation and commissioning of your SCITEQ equipment as well as training of your operating personnel at different user levels.

Calibration & update

We take care of the annual calibration using internationally traceable instruments and we make sure your staff is updated. We support your new team members with extra training.

Support on-line & on-site

We offer on-line and on-site technical support for fast and effective troubleshooting and advice. Updating software is done online for your convenience, direct access via i.e. Team Viewer can be enabled for highest level of urgent support.

Service Packages

We offer several Service Packages suitable for all types of applications, from large test laboratories to smaller test departments. The list of benefits and discounts included in the Service Packages is tailored to fit your needs.

Our service offerings

Whether you are managing a large test layout or operating one test device, we are at your service in all aspects. And if you are looking for advice on how to get started testing, you can trust us to guide you.

Installation & Commissioning

Specialized SCITEQ technicians perform onsite installation and commissioning of your SCITEQ equipment as well as training of your operating personnel at different user levels.

Calibrations & updates

We take care of the annual calibration using internationally traceable instruments and we make sure your staff is updated. We support your new team members with extra training.

Support on-line & on-site

We offer online and onsite technical support for fast and effective troubleshooting and advice. Updating software is done online for your convenience, direct access via i.e. Team Viewer can be enabled for highest level of urgent support.

Care Packages

We offer several Service Care Packages suitable for all types of applications, from large test laboratories to smaller test departments. The list of benefits and discounts included in the packages are tailored to fit your needs.

Training and operation

We offer onsite and online training of your operating personnel at different user levels. We give extra support to your new team members with additional training. Training and operation manuals in you local language is naturally possible for your convenience.

Shop online

Need fast delivery of new parts for your equipment due to wear and tear or looking for new accessories or fittings. You can quickly find the part you need. Get your personal login the SCITEQ shop.

Comfort through SCITEQ service & care

Our three Care packages are designed to fit your specific needs and wishes. You will find the level of service suitable for your application, whether you run a large test laboratory or smaller test set-up. We guarantee that your test equipment is maintained to ensure a consistent level of functionality and accuracy.

SCITEQ Basic Care

Free online Support

Technical support from our helpdesk available during normal office hours 8.00 – 16.00 CET.

15% on annual calibration (work days)

15% discount on the annual calibration.

15% on service visits

15% discount on SCITEQ service visits (work days).

Free controller update

Free updates of S40 controllers and PC SCITEQ software on pressure and impact equipment.

15% on spare parts

You will automatically get 15% discount on all SCITEQ spare parts.

15% on online training

15% discount on online training of your operating personnel at different user levels.

3 years at the price of 2

With a three year agreement, we give you ONE YEAR FREE SCITEQ Basic Care service (including all advantages and discounts).

SCITEQ More Care

Free online Support

Technical support from our helpdesk available during normal office hours 8.00 – 16.00 CET

15% on annual calibration

15% discount on the annual SCITEQ calibration.

15% on service visits

15% discount on SCITEQ service visits and installations (15% on both work days and travel days).

Free software update

Free software update on SCITEQ X-ACT
pressure & impact and PC SCITEQ controller. 25% discount on all SIGMA software licenses.

30% on spare parts

You will automatically get 30% discount on all SCITEQ spare parts.

25% on online training

25% discount on online training of your operating personnel at different user levels.

25% on upgrades to SIGMA

25% discount when upgrading your existing X-ACT pressure equipment to SIGMA equipment and software.

3 years at the price of 2

With a three year agreement, we give you ONE YEAR FREE SCITEQ Extended Care service (including all advantages and discounts).

SCITEQ All Care

Free online Support

Technical support from our helpdesk available during normal office hours 8.00 – 16.00 CET

15% on annual calibration

15% discount on the annual SCITEQ calibration.

15% on service visits

15% discount on SCITEQ service visits and installations (work days).

Free travel days

SCITEQ technician travel days FREE of charge (for service visits and installations).

Free SIGMA software update

Free software update on one SIGMA license and 25% discount on the following (further) SIGMA licenses.

Free spares at service visit

Free SCITEQ spare parts for up to 50 pressure stations when changed at the annual service visit. 25% discount on all other SCITEQ spare parts.

40% on online training

40% discount on online training of your operating personnel at different user levels.

25% on upgrades to SIGMA

25% discount when upgrading your existing X-ACT pressure equipment to SIGMA equipment and software.

Fixed price option

If you wish to know the exact costs of annual maintenance and service of your SCITEQ equipment, we are happy to find a fixed price all inclusive.

 

Support team

Kim Køpke Sørensen

Service Engineer

+45 8696 1933

+45 2611 6397

kks@sciteq.com

Kasper Lind Nielsen

Service Technician

+45 8696 1933

kln@sciteq.com

Helder Querios

Service Engineer

+45 8696 1933

+351 226053792

heq@sciteq.com

Teamviewer support

Remote support is available on a number of SCITEQ products. Download and save the Team Viewer Desk Application to your desktop and start an IT remote support session by clicking the desktop icon.

Use Teamviewer

Contact information

We are at your disposal for any questions, comments and suggestions. We look forward to hearing from you.

Contact form

Feel free to contact us using the contact form below.
We strive to answer all inquiries within 24 hours (on working days).

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